Terms of service

Last updated August 2026

The short version: we commit to doing a defined amount of research and outreach every month, and we report on all of it. We don't promise results, because we don't control them.

What these terms cover

These terms apply to your use of kaluconnect.com. The specific terms of any engagement — scope, pricing, and duration — are agreed separately in writing before work begins, and those take precedence over anything here.

What the service is

KaluConnect provides outbound business development. We research companies in your market, identify decision-makers, conduct outreach on your behalf, manage follow-up, and hand over opportunities with the context behind them.

What we commit to, and what we don't

This is the part worth reading carefully.

We commit to the work. Each plan specifies a number of accounts worked per month. An account is worked when it has been researched, matched against your profile, its decision-maker identified, contacted under your name, and followed up. We report on every account so you can see exactly what was done.

We do not commit to results. We can't guarantee how many companies will respond, how many will be interested, or how many will become customers. That depends on your market, your offer, your pricing and your timing — none of which we control. Any figures discussed are illustrative, not promises.

Closing is yours. Our work ends when an opportunity is handed to you. Quoting, negotiating and closing are your responsibility.

Your responsibilities

• Providing accurate information during onboarding, including any accounts we should not contact.
• Responding to handed-over opportunities in reasonable time. Opportunities go cold when nobody follows up.
• Ensuring that the services you're marketing are ones you're licensed and able to deliver in the markets we target.

Fees and billing

Plans are billed monthly in advance. Work begins once payment is received and the onboarding form is completed. There is no annual contract and no minimum term — you can cancel before the next renewal, and the current month runs to completion.

Exclusivity

Market exclusivity is included in the Partner plan and means we will not take on a directly competing client in the market defined in your engagement. Exclusivity is not implied on other plans unless agreed in writing.

Confidentiality

Information you share with us about your business, pricing and customers is treated as confidential and is not disclosed to other clients or third parties, except where required by law.

Ownership

The accounts researched and the briefs produced for you are yours to keep and use, including after the engagement ends. Our methods, templates and internal materials remain ours.

Limitation of liability

To the extent permitted by law, our liability arising from the service is limited to the fees you paid in the three months preceding the claim. We are not liable for indirect or consequential losses, including lost profits or lost business opportunities.

Ending an engagement

Either side can end the engagement before the next renewal date. If we conclude that your market is unlikely to produce results, we'll tell you and offer to stop rather than continue billing.

Changes

These terms may be updated. Material changes affecting an active engagement will be communicated directly.